Ensuring dignity. Protecting rights. Changing lives.
Misson: Our Long Term Care Ombudsman Program advocates for rights, dignity and independence for nursing home residents.
We serve people living in nursing homes, personal care homes and family care homes. Our staff and volunteers visit about 1,700 frail and elderly people living in our local nursing homes at least quarterly. Many of these people have no one else to visit or check on them. We inform people and families about resident’s rights. We advocate for quality care and work to resolve problems. We provide a voice for those who otherwise would have none.
- The Long Term Care Ombudsman Program has several goals including:
- Identifying, investigating and resolving complaints made by or on behalf of residents
- Providing information to residents about long-term care services
- Representing the interest of residents before governmental agencies and seeking administrative, legal and other remedies to protect residents
- Educating and informing consumers and the general public about long-term care issues and concerns
- Providing technical support to develop resident and family councils that protect the wellbeing and rights of residents
- Advocating for changes to improve residents’ quality of life and care
The ombudsman program plays a vital role in ensuring that all residents are given dignity and respect. The success of the program is directly related to the volunteers that provide support each day in making sure that rights are protected. The Ombudsman Program has a number of volunteer opportunities that make an immediate impact to improving the lives of nursing home residents. Learn more about volunteering
Do you have questions about long-term care? See below for answers to some frequently asked questions or call us at 859-431-8200.
Q: Can the nursing home just kick me out?
Q: Can you help me find a nursing home for my relative?
Q: My loved one needs nursing home care but she doesn’t have the money to pay for it. What can we do?
Q: What rights does my loved one have while living in a nursing home?